Your Privacy Matters to bdgo

1. Information We Collect

When you register for, access, or use the bdgo platform at bdgo.cam, we collect personal data in several ways. The categories of information we collect are described below, along with the context in which each category is gathered.

1.1 Information You Provide Directly

When you create a bdgo account, you provide us with the following information voluntarily:

• Registration data: Full legal name, date of birth, residential address, mobile phone number, and email address.
• Identity verification documents: Copies of a government-issued photo ID (National Identity Card, passport, or driving licence), proof of address (utility bill or bank statement), and proof of payment method (bKash, Nagad, or Rocket account screenshot).
• Financial data: Payment method details, deposit and withdrawal transaction records, and wallet balance history. Note: bdgo does not store full card numbers — payment card data is handled directly by our PCI-DSS compliant payment processor.
• Communications data: Any messages, emails, or live chat transcripts you exchange with our customer support team, including the content of any complaint or feedback you submit.
• Responsible gaming data: Deposit limits, self-exclusion requests, session time alerts, and any other responsible gaming preferences you set via your account settings or by contacting support.

1.2 Information Collected Automatically

When you access the bdgo platform, our systems automatically collect certain technical and behavioural data:

• Device and browser data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, betting activity, session duration, click patterns, and feature usage within the platform.
• Geolocation data: General geographic location derived from your IP address (country and city level). bdgo does not collect precise GPS-level location data.
• Cookie and tracking data: Session identifiers, authentication tokens, and anonymous analytics data collected via cookies and similar technologies. See Section 5 for full details.
• Fraud prevention signals: Device fingerprint data and behavioural patterns used by our risk management systems to detect and prevent fraudulent activity, bonus abuse, and unauthorised account access.

1.3 Information from Third Parties

In certain circumstances, bdgo may receive personal data about you from third-party sources:

• Payment processors: Transaction status confirmations and fraud flags from bKash, Nagad, Rocket, Upay, and card processing partners.
• Identity verification providers: Confirmation of identity document authenticity from our KYC verification service partners.
• Anti-fraud and AML databases: Politically Exposed Person (PEP) status, sanctions screening results, and fraud watchlist data from compliance screening providers.
• Game providers: Game session data and round outcomes from Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and other third-party game studios whose products are available on the bdgo platform.

2. How We Use Your Data

bdgo processes the personal data described in Section 1 for the following specific purposes. We collect only the data that is necessary for each stated purpose and do not use your data in ways that are incompatible with the purpose for which it was originally collected.

Where bdgo relies on your consent as the legal basis for processing (for example, to send you marketing emails or SMS promotions), you have the right to withdraw that consent at any time by contacting [email protected] or by using the unsubscribe link included in any marketing communication. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

3. Legal Basis for Processing

bdgo processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contract performance: Processing is necessary to perform the contract between you and bdgo — for example, to operate your account, process your bets, and handle your deposits and withdrawals.
• Legal obligation: Processing is required for bdgo to comply with applicable legal requirements, including anti-money-laundering regulations, age verification obligations, and record-keeping requirements.
• Legitimate interests: Processing is necessary for the purposes of bdgo's legitimate interests — such as preventing fraud, protecting platform security, improving our services, and monitoring for responsible gaming concerns — where those interests are not overridden by your rights and interests.
• Consent: For certain optional processing activities, such as sending you personalised marketing communications about promotions, bonuses, and seasonal offers (including BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh promotions), bdgo will ask for your explicit consent at the point of registration or via your account settings. You may withdraw consent at any time.

4. Data Sharing & Disclosure

bdgo does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Service Providers

bdgo engages carefully selected third-party service providers to assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa/Mastercard acquirers), KYC and identity verification providers, fraud prevention and AML screening services, cloud hosting and infrastructure providers, customer support platform operators, and email and SMS communication providers. All service providers are bound by contractual obligations that require them to protect your personal data and to use it only for the specific purpose for which it was shared.

4.2 Game Providers

When you play games on the bdgo platform, certain session data (including your player ID, stake amounts, game outcomes, and session timestamps) is shared with the third-party game studio that provides the relevant game — for example, Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, or Spribe. This sharing is necessary to deliver the game service and to enable accurate settlement of winnings. Game providers are not permitted to use this data for their own marketing or profiling purposes.

4.3 Legal and Regulatory Disclosure

bdgo may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, a court order, or a lawful regulatory direction. We may also disclose data where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity, or to protect the safety of our players or staff.

4.4 Business Transfers

In the event that bdgo undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bdgo will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy, and we will notify you of any such transfer via the email address registered to your account.

5. Cookies & Tracking Technologies

bdgo uses cookies and similar technologies (including local storage tokens and session identifiers) on the bdgo.cam platform. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — for example, your preferred language, login status, and session preferences — so that your next visit is easier and the site works more effectively for you.

5.2 Categories of Cookies Used by bdgo

bdgo does not use advertising cookies, retargeting pixels, or any third-party tracking technology designed to build a behavioural profile of your activity across websites other than bdgo.cam.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in and using the bdgo platform. For functional and analytics cookies, disabling them will not affect your ability to use the core betting and casino features of the platform.

6. Data Retention

bdgo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods applicable to different categories of data are as follows:

• Account and registration data: Retained for the lifetime of your account plus a minimum of five years after account closure, to comply with AML record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for three years from the date of the communication, unless the communication is relevant to an ongoing dispute or legal proceeding, in which case it will be retained until that matter is fully resolved.
• Marketing consent records: Retained for the duration of your consent plus three years after withdrawal, to demonstrate that consent was validly given and lawfully withdrawn.
• Anonymous analytics data: Retained indefinitely in aggregated, anonymised form that cannot be linked back to an individual player.

When personal data is no longer required for any of the above purposes, bdgo will securely delete or anonymise that data in accordance with our internal data disposal procedures.

7. Your Data Rights

As a player on the bdgo platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five business days and will fulfil valid requests within 30 days, subject to identity verification.

• Right of access: You have the right to request a copy of the personal data bdgo holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For straightforward corrections (such as a change of address or email), you may also update this information directly via your account settings.
• Right to erasure: In certain circumstances, you have the right to request that bdgo deletes the personal data we hold about you. Please note that this right is not absolute — bdgo may be required to retain certain data to comply with legal obligations (for example, AML record-keeping requirements), in which case we will explain this to you at the time of your request.
• Right to restrict processing: You have the right to request that bdgo restricts its processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: You have the right to receive the personal data you have provided to bdgo in a structured, commonly used, machine-readable format, and to have that data transmitted to another data controller where technically feasible.
• Right to object: You have the right to object to bdgo's processing of your personal data where that processing is based on our legitimate interests. If you object, bdgo will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where bdgo processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

8. Data Security

bdgo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the bdgo platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed without interruption.
• Encryption at rest: Sensitive personal data — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within bdgo's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and are bound by confidentiality obligations.
• Two-factor authentication: bdgo's internal systems require multi-factor authentication for all staff accessing player data. We strongly encourage players to enable two-factor authentication on their own bdgo accounts where this feature is available.
• Vulnerability management: Our technical team conducts regular security assessments, penetration testing, and patch management to identify and address vulnerabilities in the platform.
• Incident response: bdgo maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players as quickly as reasonably practicable following our discovery of the breach.

While bdgo takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You also play an important role in keeping your account secure — please ensure that you use a strong, unique password for your bdgo account and that you do not share your login credentials with any third party. If you suspect that your account has been compromised, contact our support team immediately via live chat or at [email protected].

9. Third-Party Services

The bdgo platform integrates with a number of third-party services to deliver certain features. This section describes the most significant third-party data relationships and explains how they affect your privacy.

9.1 Game Providers

Casino and live dealer games on bdgo are powered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. When you launch a game, your browser or app connects directly to the game provider's servers. The game provider will receive your bdgo player ID, stake data, and game session information. These providers operate their own privacy and security policies. bdgo selects only certified, internationally recognised game providers with established data protection practices.

9.2 Payment Processors

Deposits and withdrawals are processed via third-party payment gateways including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. When you initiate a payment, you will interact with that payment provider's secure environment. bdgo does not store your full payment card numbers or mobile banking PINs. Each payment provider is subject to their own terms of service and privacy policy.

9.3 Links and Redirects

The bdgo platform does not contain links to external third-party websites for browsing or marketing purposes. Any interaction with third-party services (game providers, payment processors) is embedded within the bdgo platform experience and is governed by bdgo's data sharing agreements with those providers. bdgo is not responsible for the privacy practices of third-party services that you access independently outside of the bdgo platform.

10. Policy Updates & Contact

10.1 Updates to This Policy

bdgo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the platform. When a material change is made, we will update the "Effective Date" at the top of this page and, where practicable, send a notification to the email address registered to your account. We encourage you to review this Policy periodically to stay informed about how bdgo protects your personal data.

Your continued use of the bdgo platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any changes, you must stop using the platform and contact us to close your account.

10.2 Contact & Data Protection Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about bdgo's handling of your personal data, please contact us using any of the following channels. All data protection enquiries are handled by our dedicated compliance and support team, and we aim to respond to all queries within two business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 via the bdgo.cam platform
• WhatsApp: +880 1700 000000

We serve players across all eight divisions of Bangladesh — including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh — and we are committed to addressing all privacy concerns promptly and transparently, regardless of where in Bangladesh you are located.